Track your order
Enter your AWB number to get real-time updates
Frequently Asked Questions
Everything you need to know about tracking your shipment.
What is an AWB number?
AWB stands for Air Waybill. It is a unique tracking number assigned to your shipment when it is booked for delivery. Your AWB number is shared with you via SMS or email once your order is dispatched.
Where can I find my AWB number?
Your AWB number is mentioned in the shipping confirmation SMS or email from the seller. If you are a ShipPrime merchant, you can find the AWB under the Orders section in your ShipPrime dashboard.
How often does tracking information update?
Tracking updates are synced from courier partners in near real-time. Updates typically reflect within 1–2 hours of a scan at a courier facility.
My shipment shows Undelivered — what should I do?
An Undelivered status means a delivery attempt was made but not completed. The courier will typically re-attempt delivery. ShipPrime's NDR management system will also reach out to your customer to reschedule. Contact support@shipprime.live if you need further assistance.
How long does delivery take with ShipPrime?
ShipPrime delivers 95% of orders within 5 days across India. Delivery time depends on the origin-destination combination and the courier partner selected for your shipment.